Messages including up to 3 options —each option is a button. This type of message offers a quicker way for users to make a selection from a menu when interacting with a business. Reply buttons have the same user experience as interactive templates with buttons. Reply Button Messages do not require templates or pre-approvals.Reply Button Messages Can be sent only after the User Replies to the Business.

Reply Buttons are best for offering quick responses from a limited set of options, such as:

• Quick Replies
• Airtime recharge
• Changing personal details
• Reordering a previous order
• Requesting a return
• Adding optional extras to a food order
• Choosing a payment method